Operations & Service Executive - Customer Care Specialist

Join Nirvana Memorial Garden Pte Ltd as an Operations & Service Executive and become a cornerstone of our commitment to exceptional customer care in Bali’s dynamic service industry. This role is perfect for dedicated professionals who thrive in client-facing environments and are passionate about delivering outstanding service. Based in Badung, you'll be part of a team that ensures every customer's needs are met with the highest level of professionalism and care.

As an Operations & Service Executive, you'll play a crucial role in managing and optimizing our daily operations. You'll work closely with our team to ensure smooth service delivery, handle customer inquiries and complaints, and contribute to the continuous improvement of our service standards. This is an exciting opportunity to grow your career in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize daily operations to ensure efficient service delivery.
• Handle customer inquiries and complaints with professionalism and empathy.
• Coordinate with the team to resolve service issues promptly.
• Monitor service standards and implement improvements as needed.
• Assist in the development and implementation of operational procedures.
• Provide exceptional customer service to enhance customer satisfaction.
• Conduct regular customer feedback sessions to gather insights and improve service quality.
• Stay updated with industry trends and best practices to maintain high service standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years of experience in customer service or operations management.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Google Workspace (Gmail, Google Drive, Google Sheets).
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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